At Legend Legancy, we are dedicated to ensuring the utmost satisfaction of our valued customers with our range of premium menswear including shirts, coo-ords, and more. Our commitment extends to offering a comprehensive 7-day Return & exchange and replacement policy, demonstrating our unwavering commitment to your shopping experience.
1. Eligibility:
- Our exchange and replacement policy exclusively applies to items that have sustained damage in transit or prior to delivery.
- To qualify for an exchange or replacement, kindly notify us within 24 hours of receiving your purchase.
2. Damaged Items:
- In the unfortunate event of receiving a damaged item, please promptly contact our proficient customer support team or send us an email, accompanied by detailed descriptions and clear photographs of the damaged product.
- Upon verification of the damage, we will initiate the exchange or replacement process.
3. Exchange Procedure:
- Customers are kindly requested to return the damaged item through a reputable courier service to the address provided by our dedicated customer support team.
- Please ensure the returned item is in its original packaging, inclusive of all accessories, tags, and labels.
- Once we receive the damaged item and confirm its condition, we will promptly complete of your replacement within 15 Days
4. Replacement:
- Once we receive the damaged item and confirm its condition,
- we will promptly complete of your replacement within 15 Days
5. Refunds:
- When the customer returns the product, after that we take 4-5 days for processing, the full refund will be credited to the customer's account within 7 days after processing.
6. Shipping Policy : The order will be dispatched within 1-2 days of placing the order and its delivery is as mentioned below.
- 3 to 5 days in Metro Cities with Airport.
- 5 to 7 Days In 2nd Tier Cities With Airport.
- 10 to 15 days In Rural Area
7. Shipping Charges:
- Free Shipping ALL OVER INDIA.
- Customers are responsible for the shipping expenses incurred while returning the damaged item for exchange or replacement.
8. Non-Eligibility:
- We regret that we cannot entertain exchange or replacement requests for items that have been used, laundered, or modified.
- Damages resulting from improper usage, negligence, or mishandling of the product are not covered under our exchange and replacement policy.
9.Cancellation Policy
- Cancellation Not applicable on Prepaid Orders
By making a purchase from Legend Legancy, you implicitly agree to abide by the terms and conditions of our exchange and replacement policy.
Should you have any inquiries or concerns regarding the exchange and replacement process, please do not hesitate to reach out to our adept customer support team via email and please make sure our social media, whatsapp and Contact number is just for information regarding product we don't accept return or exchnage on it.
We extend our heartfelt gratitude to you for choosing Legend Legancy. We eagerly anticipate the opportunity to serve you and provide you with an exceptional shopping experience. Your trust in our brand is our highest reward.